Field help

Keep the route moving.

For product help, include your iOS version, app version, and what you expected to happen. Do not email customer records or photos unless they are necessary for the issue.

Email support

Frequently asked questions

Where is my route data stored?

Operational data and photos are stored locally on your device. Use More → Your data to export a versioned backup before changing devices or removing the app.

How do I restore a subscription?

Open Settings → PoolDocket Pro and choose Restore Purchases while signed in to the Apple Account that made the purchase.

How do I cancel?

Subscriptions are managed by Apple. Open iOS Settings, tap your name, choose Subscriptions, then select PoolDocket.

What happens to my data if Pro ends?

Your existing records, completed reports, backups, and exports remain accessible. You may need to archive pools above the free allowance before adding another, and Pro creation tools stay locked until access returns.

Does voice entry change my visit automatically?

No. Voice creates a visible draft. You review and confirm suggested facts before they are applied.

Does the app recommend pool chemicals?

No. It records operator-entered readings, treatments, and costs. It does not provide dosing advice or certify water safety.

Before contacting support

  1. Confirm the app is updated.
  2. Retry the action once with a stable connection if it involves the App Store.
  3. For local-data issues, do not repeatedly import backups or remove the app.
  4. Note the exact message shown and the last action that succeeded.

Contact

support@pooldocket.com
Eutopix Labs P.S.A. · Warsaw, Poland